Shipping policy

Shipping Policy

Last Updated: 26 November 2024

Welcome to And The New. This Shipping Policy outlines the terms and conditions for the shipment of products purchased from andthenewathletic.com (the "Site"). By placing an order, you agree to the terms stated in this Shipping Policy.

1. General Shipping Information
AND THE NEW ATHLETIC PTY LTD (trading as "And The New") aims to provide efficient and reliable delivery services for all orders. We offer both domestic and international shipping options, and strive to ensure your items reach you in a timely manner.

2. Processing Time
2.1 Order Processing
All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving payment confirmation. Please note that orders placed after 2:00 PM AEST will begin processing the following business day.

2.2 Order Delays
If we are experiencing a high volume of orders, processing times may be delayed. We will notify you of any significant delays affecting your order.

3. Shipping Rates and Delivery Estimates
3.1 Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You will be provided with available shipping options and associated costs before completing your purchase.

3.2 Delivery Timeframes
Estimated delivery times vary based on your location and selected shipping method:

  • Domestic Shipping (Australia): 3-7 business days.

  • International Shipping: 7-21 business days, depending on the destination country.

Please note that these are estimated delivery times and are not guaranteed. Delivery may be affected by factors beyond our control, such as customs delays or logistical disruptions.

4. Shipping Carriers
We partner with reputable carriers to ensure your package arrives safely. The shipping carrier will be selected based on your chosen shipping option and location. Our primary carriers include Australia Post, DHL, and FedEx.

5. International Shipping
5.1 Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for further information on potential charges.

5.2 Customs Clearance
Customs procedures may delay the delivery of international orders. And The New is not responsible for any delays caused by customs or the failure of the customer to provide required information for customs clearance.

6. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing tracking information. You can use this tracking number to follow the progress of your delivery. Please allow up to 24 hours for tracking information to be updated after shipping.

7. Shipping Restrictions
Certain products may be restricted from being shipped to certain countries due to local regulations or carrier restrictions. If we are unable to ship an item to your location, you will be notified at checkout or shortly after placing your order.

8. Risk of Loss
Once your order has been handed over to the shipping carrier, risk of loss or damage passes to you. We take all necessary precautions to package your items securely, but we recommend opting for insured shipping if available.

9. Undeliverable Packages
If your package is returned to us as undeliverable due to an incorrect address or refusal to pay customs fees, you will be responsible for any additional shipping costs associated with re-shipment. If you choose not to have the package re-shipped, we will issue a refund for the product, less any original shipping costs.

10. Contact Information
If you have questions or concerns about your shipment, please contact us at:

Email: admin@andthenewathletic.com

Thank you for choosing And The New. We appreciate your business and are committed to delivering a smooth shopping experience.